Episode 50 – The Real Benefit of CX is AFTER the Sale
Episode 50 – The sale is just the beginning My son is entering business college and he is a … Read MoreEpisode 50 – The Real Benefit of CX is AFTER the Sale The post Episode 50 – The Real Benefit of...
View ArticleEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping...
Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and...
View ArticleEpisode 52 – Loren Beck From Zappos Discusses Culture
Hi everyone – today is throwback tuesday. This is an oldie but extremely goodie interview I had back in 2009 … Read MoreEpisode 52 – Loren Beck From Zappos Discusses Culture The post Episode 52 –...
View ArticleEpisode 53 – Customer Value Beyond the Dollar Value
The value of every customer extends far beyond their monetary lifetime value. This episode shares how customers bring value to … Read MoreEpisode 53 – Customer Value Beyond the Dollar Value The post...
View ArticleEpisode 54 – Which Comes First – the CX or the EX?
Shownotes… Which comes first – the CX or the EX? CX is all about focusing on the Customer and the … Read MoreEpisode 54 – Which Comes First – the CX or the EX? The post Episode 54 – Which Comes First –...
View ArticleEpisode 57 – Thomas Hollmann Discusses CX Services Growth
Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas...
View ArticleEpisode 59 – The CX Benefits of a Culture Book
On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture is … Read MoreEpisode 59 – The CX Benefits of a Culture Book The post Episode 59 – The...
View ArticleEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights...
View ArticleEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers
Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost...
View ArticleEpisode 64 – A Conversation with Customer Service Expert Jeff Toister
Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service...
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